Which Ticket Classification Should I Choose?

In PROEVER, "Ticket Classification" are defined to organize project tasks and information effectively. These are broadly divided into two types: those related to the plan (schedule) and those related to unplanned activities (management items).

1. WBS Classification (For Schedule Management) These Classification form the project "plan" and are displayed in the master schedule and Gantt chart.

Classification	Description
Phase	A block of work that divides the project into major stages.
Task	The smallest unit of work in the WBS. Refers to specific activities.
Deliverable	Concrete outputs produced during the project process.
Milestone	Key events or transition points. Managed as points in time with no duration.

2. Ticket Classification (For Management Items & Unplanned Tasks) These are used to manage "unplanned work" and "management items" that arise during the project, categorized by area.

Basic Classification

Classification	Description
Issue	Problems that have already occurred or items requiring resolution or improvement.
Risk	Potential concerns or threats that may occur in the future.
To-Do	Small daily tasks or administrative items that are not listed in the formal schedule (WBS).
Change	Modifications to the project baseline, such as specification or design changes.
Review	Quality assurance checks and evaluations of project deliverables.
Test	Quality verification and validation activities for systems or products.
Bug	Tickets used to track and manage technical failures or errors occurring in the system.

Agile Development Classification

Classification	Description
Story	Requirements regarding functions or value from the user's perspective.
Task	Specific units of work required to realize a Story.
Issue	Problems that have already occurred or items requiring resolution or improvement.
Bug	Tickets to manage failures or errors occurring in the system or product.

Which Ticket Classification Should I Choose?

Ticket Classification Guide: Usage Rules