--- title: Troubleshooting | PROEVER Help Page description: Troubleshooting --- [Skip to content](https://help.proever.com/en/troubleshooting#main-content) - [English](https://help.proever.com/en/troubleshooting) - [Japanese](https://help.proever.com/ja/トラブルシューティング) English Show submenu for translations [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png)](https://help.proever.com/en) Open main navigation Close main navigation - - [English](https://help.proever.com/en/troubleshooting) - [Japanese](https://help.proever.com/ja/トラブルシューティング) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [PROEVER Help Page](https://help.proever.com/en) 2. [Troubleshooting](https://help.proever.com/en/troubleshooting) # Troubleshooting - [I can't delete a dashboard template.](https://help.proever.com/en/%E3%83%80%E3%83%83%E3%82%B7%E3%83%A5%E3%83%9C-%E3%83%89%E3%83%86%E3%83%B3%E3%83%97%E3%83%AC-%E3%83%88%E3%82%92%E5%89%8A%E9%99%A4%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%9B%E3%82%93) - [I'm not sure how to assign licenses and roles.](https://help.proever.com/en/access-control-matrix) - [When I used PROEVER AI, I saw the message: "Monthly credit limit reached. Please contact support to add more credits."](https://help.proever.com/en/proever-ai%E3%82%92%E5%88%A9%E7%94%A8%E3%81%97%E3%81%9F%E3%81%A8%E3%81%93%E3%82%8D-%E6%9C%88%E9%96%93%E3%82%AF%E3%83%AC%E3%82%B8%E3%83%83%E3%83%88%E5%88%B6%E9%99%90%E3%81%AB%E9%81%94%E3%81%97%E3%81%A6%E3%81%84%E3%81%BE%E3%81%99-%E3%82%AF%E3%83%AC%E3%82%B8%E3%83%83%E3%83%88%E8%BF%BD%E5%8A%A0%E3%81%AF%E3%82%B5%E3%83%9D-%E3%83%88%E3%81%AB%E3%81%8A%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E3%81%8F%E3%81%A0%E3%81%95%E3%81%84-%E3%81%A8%E8%A1%A8%E7%A4%BA%E3%81%95%E3%82%8C%E3%81%BE%E3%81%97%E3%81%9F-) - [Unable to add, delete, edit, or view tickets.](https://help.proever.com/en/ticket-trouble) - [Troubleshooting CSV Import Errors](https://help.proever.com/en/user-csv-import-data) - [Troubleshooting CSV Ticket Import Errors](https://help.proever.com/en/ticket-csv-import-data) - [You cannot directly update the 'Estimated Time' and 'Actual Time' fields on Release, Epic, and Iteration tickets for Agile functionalities.](https://help.proever.com/en/%E3%82%A2%E3%82%B8%E3%83%A3%E3%82%A4%E3%83%AB%E6%A9%9F%E8%83%BD%E3%81%AE%E3%83%AA%E3%83%AA-%E3%82%B9%E3%83%81%E3%82%B1%E3%83%83%E3%83%88-%E3%82%A8%E3%83%94%E3%83%83%E3%82%AF%E3%83%81%E3%82%B1%E3%83%83%E3%83%88-%E3%82%A4%E3%83%86%E3%83%AC-%E3%82%B7%E3%83%A7%E3%83%B3%E3%83%81%E3%82%B1%E3%83%83%E3%83%88%E3%81%AE-%E4%BA%88%E5%AE%9A%E6%99%82%E9%96%93-%E3%81%A8-%E5%AE%9F%E7%B8%BE%E6%99%82%E9%96%93-%E3%81%AE%E6%9B%B4%E6%96%B0%E6%96%B9%E6%B3%95%E3%82%92%E6%95%99%E3%81%88%E3%81%A6%E3%81%8F%E3%81%A0%E3%81%95%E3%81%84-) - [Updating ticket status does not automatically update progress rate](https://help.proever.com/en/%E3%83%81%E3%82%B1%E3%83%83%E3%83%88%E3%81%AE%E3%82%B9%E3%83%86-%E3%82%BF%E3%82%B9%E3%82%92%E6%9B%B4%E6%96%B0%E3%81%97%E3%81%A6%E3%82%82%E9%80%B2%E6%8D%97%E7%8E%87%E3%81%8C%E8%87%AA%E5%8B%95%E3%81%A7%E6%9B%B4%E6%96%B0%E3%81%95%E3%82%8C%E3%81%AA%E3%81%84) See less ▼ - [Getting Started](https://help.proever.com/en/getting-started) - [Release Notes](https://help.proever.com/en/release-notes) - [Admin Settings](https://help.proever.com/en/admin-settings#main-content) - [User Settings](https://help.proever.com/en/admin-settings#user-settings) - [Program & Project Settings](https://help.proever.com/en/admin-settings#program-project-settings) - [Master Data Settings](https://help.proever.com/en/admin-settings#master-data-settings) - [Workspace Settings](https://help.proever.com/en/admin-settings#workspace-settings) - [Resource Management](https://help.proever.com/en/admin-settings#resource-management) - [Basic Usage (General)](https://help.proever.com/en/basic-usage-general#main-content) - [Master Schedule](https://help.proever.com/en/basic-usage-general#master-schedule) - [Dashboard](https://help.proever.com/en/basic-usage-general#dashboard) - [PROEVER AI](https://help.proever.com/en/basic-usage-general#proever-ai) - [AI Workflow](https://help.proever.com/en/basic-usage-general#ai-workflow) - [Document](https://help.proever.com/en/basic-usage-general#document) - [Integrations](https://help.proever.com/en/basic-usage-general#integrations) - [Settings & Login](https://help.proever.com/en/basic-usage-general#settings-login) - [Basic Usage (WaterFall)](https://help.proever.com/en/basic-usage-waterfall#main-content) - [Ticket Management](https://help.proever.com/en/basic-usage-waterfall#ticket-management) - [Gantt chart](https://help.proever.com/en/basic-usage-waterfall#gantt-chart) - [Risk Analysis](https://help.proever.com/en/basic-usage-waterfall#risk-analysis) - [Basic Usage(Agile)](https://help.proever.com/en/basic-usageagile#main-content) - [Backlog](https://help.proever.com/en/basic-usageagile#backlog) - [Ticket Management](https://help.proever.com/en/basic-usageagile#ticket-management) - [Release](https://help.proever.com/en/basic-usageagile#release) - [Epic](https://help.proever.com/en/basic-usageagile#epic) - [Iteration](https://help.proever.com/en/basic-usageagile#iteration) - [FAQ](https://help.proever.com/en/faq#main-content) - [General](https://help.proever.com/en/faq#general) - [Permissions](https://help.proever.com/en/faq#permissions) - [Features（Common）](https://help.proever.com/en/faq#featurescommon) - [Features（AI）](https://help.proever.com/en/faq#featuresai) - [Feature（Water Fall）](https://help.proever.com/en/faq#featurewater-fall) - [Feature（Agile）](https://help.proever.com/en/faq#featureagile) - [Troubleshooting](https://help.proever.com/en/troubleshooting) - [Notification](https://help.proever.com/en/notification) [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png "PROEVER")](https://help.proever.com) [個人情報保護方針](https://www.msols.com/personal/) / [外部送信ポリシー](https://www.msols.com/external/) Copyright © Management Solutions Co., ltd.,