Troubleshooting CSV Import Errors
If your CSV file import fails, it is likely due to incorrect data or formatting. Below are common issues and their solutions to help you resolve the import error.
| Common Issue | Example Error Content |
Error Message
|
| Not a CSV File | sample.txt, sample.doc |
Invalid file format. Please import a CSV file.
|
| Incorrect Character Encoding | EUC-JP, ASCII |
Character code is not {UTF-8 / Shift-JIS}.
|
| Missing Header | - |
Header row not found. Please add a header according to the template.
|
| Incorrect Header Name | E-Mail Address |
The header row contains an incorrect value. Please follow the template.
|
| Missing Required Column | - |
Required column not found. Please add all required columns according to the template.
|
| Incorrect Column Order | Name, Email Address |
Column order is incorrect. Please follow the template.
|
| Record Count Exceeded | - |
The record count check exceeds the limit (Max: {xx} records).
|
| Blank Row | - |
No data is entered in this row.
|
| Data Columns Exceed Header Count | - |
Data columns exceed the number of header columns.
|
| Required Field Missing | - |
[Item] is required.
|
| Character Limit Exceeded | - |
[Item] must be within [xx] characters.
|
| Invalid Email Format | testexample.com |
The format of [Item] is incorrect.
|
| Insufficient Available Licenses | - |
The number of available licenses for {Plan} is insufficient.
|
| Missing Plan/License Specification | - |
[Item] is required. (Applies when no Plan x License pair is specified)
|
| License Missing for Specified Plan | Innovator / - |
A license must be assigned for {License}.
|
| Plan Missing for Specified License | - / License1 |
A plan must be assigned for {Plan}.
|
| Invalid Plan or License Name | Member / License1 |
The Plan "{Plan}" or License "{License}" does not exist.
|
| Duplicate Group/License in Same Row | - |
[Item] cannot be specified multiple times in the same row.
|
| Duplicate Email in Same File | - |
[Item] cannot be specified multiple times in the same file.
|