--- title: Custmize tickets statuses description: How to Custmize tickets statuses --- [Skip to content](https://help.proever.com/en/customize-ticket-statuses-en#main-content) - [English](https://help.proever.com/en/customize-ticket-statuses-en) - [Japanese](https://help.proever.com/ja/customize-ticket-statuses) English Show submenu for translations [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png)](https://help.proever.com/en) Open main navigation Close main navigation - - [English](https://help.proever.com/en/customize-ticket-statuses-en) - [Japanese](https://help.proever.com/ja/customize-ticket-statuses) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [PROEVER Help Page](https://help.proever.com/en) 2. [Basic Usage (WaterFall)](https://help.proever.com/en/basic-usage-waterfall) 3. [Ticket Management](https://help.proever.com/en/basic-usage-waterfall#ticket-management) # Custmize tickets statuses ## Customize ticket statuses by project type to easily identify and resolve workflow bottlenecks. Only users with **Innovator** or **Leader** licenses can customize ticket categories and input fields. 1. Click **\[Settings\]** \> **\[Clasification\]** in the side menu. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-02-2026-11-03-20-4926-AM.png?width=243&height=265&name=image-png-Feb-02-2026-11-03-20-4926-AM.png) 2. Select the clasification for which you want to customize statuses. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-02-2026-11-04-15-7312-AM.png?width=575&height=282&name=image-png-Feb-02-2026-11-04-15-7312-AM.png) 3. Click the **"pencil" icon** to the right of "Status" in the information area. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-02-2026-11-04-30-9741-AM.png?width=574&height=342&name=image-png-Feb-02-2026-11-04-30-9741-AM.png) 4. Create new statuses by clicking **\[Add\]**, then enter a status name. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-02-2026-11-05-13-0478-AM.png?width=563&height=408&name=image-png-Feb-02-2026-11-05-13-0478-AM.png) 5. Review your edits and click **\[Reflect\]**. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-02-2026-11-06-09-3712-AM.png?width=552&height=395&name=image-png-Feb-02-2026-11-06-09-3712-AM.png) 6. Click **\[Save\]**. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-02-2026-11-06-37-6842-AM.png?width=553&height=316&name=image-png-Feb-02-2026-11-06-37-6842-AM.png) 7. Confirm that your changes are reflected in the Ticket Details screen, etc. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-02-2026-11-06-53-5508-AM.png?width=273&height=293&name=image-png-Feb-02-2026-11-06-53-5508-AM.png) - You can configure up to 100 statuses in each status category: Not Started, In Progress, and Completed. - [Getting Started](https://help.proever.com/en/getting-started) - [Release Notes](https://help.proever.com/en/release-notes) - [Admin Settings](https://help.proever.com/en/admin-settings#main-content) - [User Settings](https://help.proever.com/en/admin-settings#user-settings) - [Program & Project Settings](https://help.proever.com/en/admin-settings#program-project-settings) - [Master Data Settings](https://help.proever.com/en/admin-settings#master-data-settings) - [Workspace Settings](https://help.proever.com/en/admin-settings#workspace-settings) - [Resource Management](https://help.proever.com/en/admin-settings#resource-management) - [Basic Usage (General)](https://help.proever.com/en/basic-usage-general#main-content) - [Master Schedule](https://help.proever.com/en/basic-usage-general#master-schedule) - [Dashboard](https://help.proever.com/en/basic-usage-general#dashboard) - [PROEVER AI](https://help.proever.com/en/basic-usage-general#proever-ai) - [AI Workflow](https://help.proever.com/en/basic-usage-general#ai-workflow) - [Document](https://help.proever.com/en/basic-usage-general#document) - [Integrations](https://help.proever.com/en/basic-usage-general#integrations) - [Settings & Login](https://help.proever.com/en/basic-usage-general#settings-login) - [Basic Usage (WaterFall)](https://help.proever.com/en/basic-usage-waterfall#main-content) - [Ticket Management](https://help.proever.com/en/basic-usage-waterfall#ticket-management) - [Gantt chart](https://help.proever.com/en/basic-usage-waterfall#gantt-chart) - [Risk Analysis](https://help.proever.com/en/basic-usage-waterfall#risk-analysis) - [Basic Usage(Agile)](https://help.proever.com/en/basic-usageagile#main-content) - [Backlog](https://help.proever.com/en/basic-usageagile#backlog) - [Ticket Management](https://help.proever.com/en/basic-usageagile#ticket-management) - [Release](https://help.proever.com/en/basic-usageagile#release) - [Epic](https://help.proever.com/en/basic-usageagile#epic) - [Iteration](https://help.proever.com/en/basic-usageagile#iteration) - [FAQ](https://help.proever.com/en/faq#main-content) - [General](https://help.proever.com/en/faq#general) - [Permissions](https://help.proever.com/en/faq#permissions) - [Features（Common）](https://help.proever.com/en/faq#featurescommon) - [Features（AI）](https://help.proever.com/en/faq#featuresai) - [Feature（Water Fall）](https://help.proever.com/en/faq#featurewater-fall) - [Feature（Agile）](https://help.proever.com/en/faq#featureagile) - [Troubleshooting](https://help.proever.com/en/troubleshooting) - [Notification](https://help.proever.com/en/notification) [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png "PROEVER")](https://help.proever.com) [個人情報保護方針](https://www.msols.com/personal/) / [外部送信ポリシー](https://www.msols.com/external/) Copyright © Management Solutions Co., ltd.,