Only users with Innovator or Leader licenses can customize ticket categories and input fields.
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Click [Settings] > [Clasification] in the side menu.
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Select the clasification for which you want to customize statuses.
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Click the "pencil" icon to the right of "Status" in the information area.
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Create new statuses by clicking [Add], then enter a status name.
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Review your edits and click [Reflect].
- Click [Save].
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Confirm that your changes are reflected in the Ticket Details screen, etc.
