You can register multiple tickets at once using a CSV file.
How to Import
- In the sidebar menu, click [Tickets] > [List].
- Click the three-dot menu (...) icon next to [New Registration] in the top-right corner, and select [CSV Import].
- Select the target category from [WBS Classification Common ] or [Ticket Classification Common].
- In the [CSV Import] modal that appears, click the [Download Sample ] button to get the required format.
- Drag and drop your edited CSV file (following the input rules*) into the [Drag and drop file here] area.
- Click [Execute Import] button after validated CSV file .
- Click [Yes] on the [Start Import] modal that appears.
- A notification will be sent to [
] icon in the header once the import process is complete.
Input Rules*
Hover your cursor over the Information icon on the [Import from CSV] modal to review the CSV input rules.
Your WBS Configuration CSV file must include the following information:
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Required Items: You must enter WBS No, Title, Classification, and Status.
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WBS Classification: Enter one of the following: Milestone, Phase, Deliverable, or Task.
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Status: Enter one of the following: Not Started, In Progress, or Completed.
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Priority: Enter one of the following: Urgent, High, Medium, or Low.
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Dates: Enter dates in YYYY/MM/DD format.
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Assignee / Watcher: Enter the email address.
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Related Items / Preceding Tasks: Enter the corresponding WBS No.
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Details Field: This field supports HTML. Use
<br>to insert a line break. -
Multiple Values: For Watchers, Related Items, and Preceding Tasks, separate multiple values using pipes ( || ).
Sample
| item | Example of entry | supplement |
| WBS No | 1.1 | |
| Parent WBS No. | 1 |
Enter the WBS number of the ticket you want to specify as the parent in the CSV file.
|
| classification | task |
Please enter the phase/deliverable/task/milestone
|
| title | Front-end environment construction | |
| status | Not started yet |
Please select either Not started, In progress, or Completed
|
| Progress rate | 0 | |
| Contact email address | yamada_taro@mail.com |
Enter your email address
|
| Response Team | PD | |
| Scheduled time | 4 | |
| Actual time | ||
| priority | high | |
| start date | 2026/03/12 |
Please enter in YYYY/MM/DD format
|
| due date | 2026/03/18 |
Please enter in YYYY/MM/DD format
|
| Actual start date |
Please enter in YYYY/MM/DD format
|
|
| Finished date |
Please enter in YYYY/MM/DD format
|
|
| Watcher | sato_ichiro@mail.com |
Enter your email address
|
| detail | ||
| Related Items | 2 |
Please enter the WBS No. of the ticket you wish to specify.
|
| Predecessor Tasks |
Please enter the WBS No. of the ticket you wish to specify.
|
Related Items and Preceding Tasks can only specify WBS Nos. that exist within the same CSV file.
The maximum number of items per import session is 5,000 tickets.
You can include custom fields for WBS tickets in your CSV import.
When tickets are imported via CSV, only the automatic progress rate calculation within the parent-child task structure is performed.
The following automatic updates are NOT performed:
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Automatic updates to other items following a ticket status update (e.g., actual dates, progress rate).
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Automatic status updates for parent/child tickets.