--- title: Importing Ticket Data via CSV (New Registration) description: You can register multiple tickets at once using a CSV file. --- [Skip to content](https://help.proever.com/en/チケットデ-タをcsvインポ-ト新規登録する#main-content) - [English](https://help.proever.com/en/%E3%83%81%E3%82%B1%E3%83%83%E3%83%88%E3%83%87-%E3%82%BF%E3%82%92csv%E3%82%A4%E3%83%B3%E3%83%9D-%E3%83%88%E6%96%B0%E8%A6%8F%E7%99%BB%E9%8C%B2%E3%81%99%E3%82%8B) - [Japanese](https://help.proever.com/ja/importing-ticket-data) English Show submenu for translations [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png)](https://help.proever.com/en) Open main navigation Close main navigation - - [English](https://help.proever.com/en/%E3%83%81%E3%82%B1%E3%83%83%E3%83%88%E3%83%87-%E3%82%BF%E3%82%92csv%E3%82%A4%E3%83%B3%E3%83%9D-%E3%83%88%E6%96%B0%E8%A6%8F%E7%99%BB%E9%8C%B2%E3%81%99%E3%82%8B) - [Japanese](https://help.proever.com/ja/importing-ticket-data) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [PROEVER Help Page](https://help.proever.com/en) 2. [Basic Usage (WaterFall)](https://help.proever.com/en/basic-usage-waterfall) 3. [Ticket Management](https://help.proever.com/en/basic-usage-waterfall#ticket-management) # Importing Ticket Data via CSV (New Registration) You can register multiple tickets at once using a CSV file. **How to Import** 1. In the sidebar menu, click \[Tickets\] \> \[List\]. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-03-2026-10-35-00-7656-AM.png?width=349&height=429&name=image-png-Feb-03-2026-10-35-00-7656-AM.png) 2. Click the three-dot menu (...) icon next to \[New Registration\] in the top-right corner, and select \[CSV Import\]. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-03-2026-10-32-29-9727-AM.png?width=670&height=387&name=image-png-Feb-03-2026-10-32-29-9727-AM.png) 3. Select \[Ticket Classification Common\] as the target category . ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-26-2026-01-27-30-9660-PM.png?width=373&height=191&name=image-png-Feb-26-2026-01-27-30-9660-PM.png) 4. In the \[CSV Import\] modal that appears, click the \[Download Sample \] button to get the required format. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-03-2026-10-33-29-4401-AM.png?width=670&height=381&name=image-png-Feb-03-2026-10-33-29-4401-AM.png) 5. Drag and drop your edited CSV file (following the input rules\*) into the \[Drag and drop file here\] area. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-03-2026-10-33-44-6242-AM.png?width=670&height=390&name=image-png-Feb-03-2026-10-33-44-6242-AM.png) 6. Click \[Execute Import\] button after validated CSV file . ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-03-2026-10-34-24-7530-AM.png?width=670&height=397&name=image-png-Feb-03-2026-10-34-24-7530-AM.png) 7. Click \[Yes\] on the \[Start Import\] modal that appears. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-03-2026-10-36-00-4562-AM.png?width=647&height=466&name=image-png-Feb-03-2026-10-36-00-4562-AM.png) 8. A notification will be sent to \[![スクリーンショット 2026-02-03 193016](https://help.proever.com/hs-fs/hubfs/%E3%82%A2%E3%82%A4%E3%82%B3%E3%83%B3/%E3%82%B9%E3%82%AF%E3%83%AA%E3%83%BC%E3%83%B3%E3%82%B7%E3%83%A7%E3%83%83%E3%83%88%202026-02-03%20193016.png?width=20&height=22&name=%E3%82%B9%E3%82%AF%E3%83%AA%E3%83%BC%E3%83%B3%E3%82%B7%E3%83%A7%E3%83%83%E3%83%88%202026-02-03%20193016.png)\] icon in the header once the import process is complete. ![](https://help.proever.com/hs-fs/hubfs/image-png-Feb-03-2026-10-36-37-2294-AM.png?width=670&height=321&name=image-png-Feb-03-2026-10-36-37-2294-AM.png) **Input Rules\*** Hover your cursor over the Information icon on the \[Import from CSV\] modal to review the CSV input rules. Your WBS Configuration CSV file must include the following information: - - **ID:** To update or delete an existing ticket, enter the existing ticket **ID**. - **Temporary ID:** Used as a temporary ID when creating a new ticket. It can also be used to reference related items and parent-child relationships. - **Delete:** To delete a ticket, enter the deletion value corresponding to your current display language. The ticket **ID** is required for deletion. - **ID and Temporary ID:** Cannot be entered on the same row simultaneously. Please enter only one or the other. - **Required Fields:** **Title**, **Category**, and **Status** must be filled in. - **Subtasks:** For subtasks, please ensure the ticket category is set to **Task**. - **Status:** Enter a valid status that corresponds to the selected category. - **Priority:** Enter one of the following: **Urgent**, **High**, **Medium**, or **Low**. - **Date:** Enter in either **YYYY/MM/DD** or **YYYY-MM-DD** format. - **Assignee / Watchers:** Enter their email addresses. - **Phase-Related Items / Deliverables:** Enter the **ID** of an existing phase. - **Related Items:** Enter either the **ID** or **Temporary ID**. - **Description:** If you want to include line breaks, please use `
`. - **Multiple Values:** In the Watchers and Related Items columns, separate multiple entries using `||`. - **User-Related Fields:** Enter the user's email address. - A sample file can be obtained via the **\[Download Sample\]** button. **Sample** | item | Example of entry | supplement | | --- | --- | --- | | **ID** | 1 | This field identifies the target ticket for updates or deletions. **Leave blank when creating a new ticket.** | | **Delete** | Delete | The row will be targeted for deletion if "Delete", or "delete" is entered in this column. | | **Temporary ID** | 2 | A temporary ID used for linking only within the CSV file. Enter an integer that does not duplicate any existing ID. | | **Parent Ticket ID** | 1 | To set a parent-child relationship for a ticket, enter the **ID** or **Temporary ID** of the ticket you wish to designate as the parent. | | **Classification** | Issue | Enter either: **Phase**, **Deliverable**, **Task**, or **Milestone**. *(Note: "Issue" translates to Issue/Task depending on tool settings)* | | **Title** | | Design Document Creation | | **Status** | New | Enter the status set for each category . | | **Progress Rate** | 0 | Enter as an integer (whole number). | | **Assignee** | yamada\_taro@mail.com | Enter the user's email address. | | **Assigned Team** | HogehogeTeam | Enter a registered team name. | | **Estimated Hours** | 4.15 | Enter a value of 0 or greater (up to 2 decimal places). | | **Actual Hours** | 5 | Enter a value of 0 or greater (up to 2 decimal places). | | **Priority** | 高 | Enter either: **Urgent**, **High**, **Medium**, or **Low**. | | **Start Date** | 2026/03/09 | Enter in **YYYY/MM/DD** format. | | **Due Date** | 2026/03/14 | Enter in **YYYY/MM/DD** format. | | **Actual Start Date** | 2026/03/09 | Enter in **YYYY/MM/DD** format. | | **Actual End Date** | 2026/03/14 | Enter in **YYYY/MM/DD** format. | | **Phase** | Project Key-1 | Enter the Ticket ID (Project Key- + Ticket No.). | | **Target Phase** | Project Key-1 | Enter the Ticket ID (Project Key- + Ticket No.). | | **Detected Phase** | Project Key-1 | Enter the Ticket ID (Project Key- + Ticket No.). | | **Deliverable** | Project Key-4 | Enter the Ticket ID (Project Key- + Ticket No.). | | **Watchers** | sato\_ichiro@mail.com | Enter the user's email address. | | **Created By** | *(Blank)* | Can be left blank. This is automatically set by the system; any entered values will not be applied. | | **Created Date** | *(Blank)* | Can be left blank. This is automatically set by the system; any entered values will not be applied. | | **Updated Date** | *(Blank)* | Can be left blank. This is automatically set by the system; any entered values will not be applied. | | **Description** | | Supports HTML format. | | **Related Items** | 2 | Enter the WBS No. of the target ticket. |   Related Items and Preceding Tasks can only specify WBS Nos. that exist within the same CSV file. The maximum number of items per import session is5,000 tickets. You can include custom fields for WBS tickets in your CSV import. When tickets are imported via CSV, **only the automatic progress rate calculation within the parent-child task structure is performed.** The following automatic updates are **NOT** performed: - Automatic updates to other items following a ticket status update (e.g., actual dates, progress rate). - Automatic status updates for parent/child tickets. **Need help?** If your import fails, please refer to the help page: "[Troubleshooting CSV Ticket Import Errors.](https://help.proever.com/en/ticket-csv-import-data)"   - [Getting Started](https://help.proever.com/en/getting-started) - [Release Notes](https://help.proever.com/en/release-notes) - [Admin Settings](https://help.proever.com/en/admin-settings#main-content) - [User Settings](https://help.proever.com/en/admin-settings#user-settings) - [Program & Project Settings](https://help.proever.com/en/admin-settings#program-project-settings) - [Master Data Settings](https://help.proever.com/en/admin-settings#master-data-settings) - [Workspace Settings](https://help.proever.com/en/admin-settings#workspace-settings) - [Resource Management](https://help.proever.com/en/admin-settings#resource-management) - [Basic Usage (General)](https://help.proever.com/en/basic-usage-general#main-content) - [Master Schedule](https://help.proever.com/en/basic-usage-general#master-schedule) - [Dashboard](https://help.proever.com/en/basic-usage-general#dashboard) - [PROEVER AI](https://help.proever.com/en/basic-usage-general#proever-ai) - [AI Workflow](https://help.proever.com/en/basic-usage-general#ai-workflow) - [Document](https://help.proever.com/en/basic-usage-general#document) - [Integrations](https://help.proever.com/en/basic-usage-general#integrations) - [Settings & Login](https://help.proever.com/en/basic-usage-general#settings-login) - [Basic Usage (WaterFall)](https://help.proever.com/en/basic-usage-waterfall#main-content) - [Ticket Management](https://help.proever.com/en/basic-usage-waterfall#ticket-management) - [Gantt chart](https://help.proever.com/en/basic-usage-waterfall#gantt-chart) - [Risk Analysis](https://help.proever.com/en/basic-usage-waterfall#risk-analysis) - [Basic Usage(Agile)](https://help.proever.com/en/basic-usageagile#main-content) - [Backlog](https://help.proever.com/en/basic-usageagile#backlog) - [Ticket Management](https://help.proever.com/en/basic-usageagile#ticket-management) - [Release](https://help.proever.com/en/basic-usageagile#release) - [Epic](https://help.proever.com/en/basic-usageagile#epic) - [Iteration](https://help.proever.com/en/basic-usageagile#iteration) - [FAQ](https://help.proever.com/en/faq#main-content) - [General](https://help.proever.com/en/faq#general) - [Permissions](https://help.proever.com/en/faq#permissions) - [Features（Common）](https://help.proever.com/en/faq#featurescommon) - [Features（AI）](https://help.proever.com/en/faq#featuresai) - [Feature（Water Fall）](https://help.proever.com/en/faq#featurewater-fall) - [Feature（Agile）](https://help.proever.com/en/faq#featureagile) - [Troubleshooting](https://help.proever.com/en/troubleshooting) - [Notification](https://help.proever.com/en/notification) [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png "PROEVER")](https://help.proever.com) [個人情報保護方針](https://www.msols.com/personal/) / [外部送信ポリシー](https://www.msols.com/external/) Copyright © Management Solutions Co., ltd.,