--- title: Troubleshooting CSV Ticket Import Errors description: Common Issues and Solutions --- [Skip to content](https://help.proever.com/en/ticket-csv-import-data#main-content) - [English](https://help.proever.com/en/ticket-csv-import-data) - [Japanese](https://help.proever.com/ja/ticket-csv-import-data) English Show submenu for translations [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png)](https://help.proever.com/en) Open main navigation Close main navigation - - [English](https://help.proever.com/en/ticket-csv-import-data) - [Japanese](https://help.proever.com/ja/ticket-csv-import-data) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [PROEVER Help Page](https://help.proever.com/en) 2. [Troubleshooting](https://help.proever.com/en/troubleshooting) # Troubleshooting CSV Ticket Import Errors If your CSV file import fails, it is likely due to incorrect data or formatting. Below are common issues and their solutions. **Common Issues and Solutions** | Type | Target | Example Error Content | Error Message | | --- | --- | --- | --- | | Not a CSV File | Common | `sample.txt`, `sample.doc` | Invalid file format. Please import a CSV file. | | Incorrect Character Encoding | Common | `EUC-JP`, `ASCII` | Character code is not {Encoding name}. | | Missing Header | Common | - | Header row not found. Please add a header according to the template. | | Incorrect Header Name | Common | `Subsequent Task` | The header row contains an incorrect value. Please follow the template. | | Missing Required Column | Common | - | Required column not found. Please add all required columns according to the template. | | Incorrect Column Order | Common | `Parent WBS No, WBS No` | Column order is incorrect. Please follow the template. | | Record Count Exceeded | Common | - | The record count check exceeds the limit (Max: {limit} records). | | Blank Row | Common | - | No data is entered in this row. | | Data Columns Exceed Header Count | Common | - | Data columns exceed the number of header columns. | | Required Field Missing | WBS No, Classification, Title, Status, Creator, Creation Date | - | \[Item\] is required. | | Character Limit Exceeded | Title (255 chars), Details (32767 chars), Corresponding Team (100 chars) | - | \[Item\] must be within \[max\] characters. | | Invalid Number Format | Planned Time, Actual Time | `a` | \[Item\] is invalid. Please enter a number greater than or equal to 0 (up to 2 decimal places). | | Invalid Email Format | Email Address, Watcher, Creator | `testexample.com` | The format of \[Item\] is incorrect. | | Invalid Date Format | Start Date, Due Date, Actual Start Date, Actual End Date, Creation Date, Updated Date | `2025-12-31` | \[Item\] must be entered in YYYY/MM/DD format. | | Existence Check Failed | Assignee Email, Corresponding Team, Watcher, Creator, Related Items, Preceding Tasks | `TeamZZZ` | \[Item\] "{TeamZZZ}" does not exist. | | Invalid Priority Value | Priority | `Urgent` (If the input is incorrect) | Priority must be one of the following: Urgent, High, Medium, or Low. | | Milestone Start Date Check | Start Date | `2025/08/21` | A Start Date cannot be set for a Milestone. Please enter a Due Date only. | | Target Ticket Does Not Exist | ID | 1 | An error occurs if the specified ID exists but the corresponding ticket cannot be found. | | Deletion Specification Error | Delete | Delete | An error occurs if "Delete" is specified but the ID does not exist, the ID is invalid, or "Delete" is specified for a temporary ID. | | Parent Ticket / Related Item Reference Error | Parent WBS No. Parent Ticket No. Related Items | - | An error occurs if the specified reference ID or temporary ID does not exist within the CSV file or the system. | | ID Constraint Error | ID Temporary ID | - | An error occurs if both ID and Temporary ID are specified, or if both are left blank. | | Duplication Error | ID Temporary ID | - | An error occurs if there is a duplicate between IDs, temporary IDs, an ID and a temporary ID, or a temporary ID and an existing ticket ID. | | Circular Reference Error | Parent Ticket No. Related Items | - | An error occurs if a circular reference is detected (e.g., A → B → C → A) or if a ticket specifies itself as its parent. | | Predecessor Task Reference Error | Predecessor Task | - | An error occurs if the specified predecessor task does not exist. | | Insufficient Permissions | Common (All Fields) | - | An error occurs if you lack the required update or deletion permissions for the project, ticket, or specific field. | - [Getting Started](https://help.proever.com/en/getting-started) - [Release Notes](https://help.proever.com/en/release-notes) - [Admin Settings](https://help.proever.com/en/admin-settings#main-content) - [User Settings](https://help.proever.com/en/admin-settings#user-settings) - [Program & Project Settings](https://help.proever.com/en/admin-settings#program-project-settings) - [Master Data Settings](https://help.proever.com/en/admin-settings#master-data-settings) - [Workspace Settings](https://help.proever.com/en/admin-settings#workspace-settings) - [Resource Management](https://help.proever.com/en/admin-settings#resource-management) - [Basic Usage (General)](https://help.proever.com/en/basic-usage-general#main-content) - [Master Schedule](https://help.proever.com/en/basic-usage-general#master-schedule) - [Dashboard](https://help.proever.com/en/basic-usage-general#dashboard) - [PROEVER AI](https://help.proever.com/en/basic-usage-general#proever-ai) - [AI Workflow](https://help.proever.com/en/basic-usage-general#ai-workflow) - [Document](https://help.proever.com/en/basic-usage-general#document) - [Integrations](https://help.proever.com/en/basic-usage-general#integrations) - [Settings & Login](https://help.proever.com/en/basic-usage-general#settings-login) - [Basic Usage (WaterFall)](https://help.proever.com/en/basic-usage-waterfall#main-content) - [Ticket Management](https://help.proever.com/en/basic-usage-waterfall#ticket-management) - [Gantt chart](https://help.proever.com/en/basic-usage-waterfall#gantt-chart) - [Risk Analysis](https://help.proever.com/en/basic-usage-waterfall#risk-analysis) - [Basic Usage(Agile)](https://help.proever.com/en/basic-usageagile#main-content) - [Backlog](https://help.proever.com/en/basic-usageagile#backlog) - [Ticket Management](https://help.proever.com/en/basic-usageagile#ticket-management) - [Release](https://help.proever.com/en/basic-usageagile#release) - [Epic](https://help.proever.com/en/basic-usageagile#epic) - [Iteration](https://help.proever.com/en/basic-usageagile#iteration) - [FAQ](https://help.proever.com/en/faq#main-content) - [General](https://help.proever.com/en/faq#general) - [Permissions](https://help.proever.com/en/faq#permissions) - [Features（Common）](https://help.proever.com/en/faq#featurescommon) - [Features（AI）](https://help.proever.com/en/faq#featuresai) - [Feature（Water Fall）](https://help.proever.com/en/faq#featurewater-fall) - [Feature（Agile）](https://help.proever.com/en/faq#featureagile) - [Troubleshooting](https://help.proever.com/en/troubleshooting) - [Notification](https://help.proever.com/en/notification) [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png "PROEVER")](https://help.proever.com) [個人情報保護方針](https://www.msols.com/personal/) / [外部送信ポリシー](https://www.msols.com/external/) Copyright © Management Solutions Co., ltd.,