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Troubleshooting CSV Ticket Import Errors

If your CSV file import fails, it is likely due to incorrect data or formatting. Below are common issues and their solutions.

Common Issues and Solutions

Type Target  Example Error Content Error Message
Not a CSV File Common sample.txt,
sample.doc		 Invalid file format. Please import a CSV file.
Incorrect Character Encoding Common EUC-JP, ASCII Character code is not {Encoding name}.
Missing Header Common - Header row not found. Please add a header according to the template.
Incorrect Header Name Common Subsequent Task  The header row contains an incorrect value. Please follow the template.
Missing Required Column Common - Required column not found. Please add all required columns according to the template.
Incorrect Column Order Common Parent WBS No,
WBS No		 Column order is incorrect. Please follow the template.
Record Count Exceeded Common - The record count check exceeds the limit (Max: {limit} records).
Blank Row Common - No data is entered in this row.
Data Columns Exceed Header Count Common - Data columns exceed the number of header columns.
Required Field Missing WBS No, Classification, Title, Status, Creator, Creation Date - [Item] is required.
Character Limit Exceeded Title (255 chars), Details (32767 chars), Corresponding Team (100 chars) - [Item] must be within [max] characters.
Invalid Number Format Planned Time, Actual Time a [Item] is invalid. Please enter a number greater than or equal to 0 (up to 2 decimal places).
Invalid Email Format Email Address, Watcher, Creator testexample.com The format of [Item] is incorrect.
Invalid Date Format Start Date, Due Date, Actual Start Date, Actual End Date, Creation Date, Updated Date 2025-12-31 [Item] must be entered in YYYY/MM/DD format.
Existence Check Failed Assignee Email, Corresponding Team, Watcher, Creator, Related Items, Preceding Tasks TeamZZZ [Item] "{TeamZZZ}" does not exist.
Invalid Priority Value Priority Urgent (If the input is incorrect) Priority must be one of the following: Urgent, High, Medium, or Low.
Milestone Start Date Check Start Date 2025/08/21 A Start Date cannot be set for a Milestone. Please enter a Due Date only.
Hierarchy Rule Violation Classification Task
　└ Phase		 Invalid classification. Since the parent WBS is a Task, please enter only Deliverable or Task.