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Duplicating Tickets

You can quickly create a new task by copying an existing one. This can be done from either the "List View" or the "Gantt Chart View."

Duplicating from the List View

Easily duplicate a task with the same details in just one click from the task detail screen.

  1. Click Tasks > List in the side menu.
  2. Open the task you want to duplicate.
  3. Click the [スクリーンショット 2026-03-23 172016(three-dot)] icon in the top right corner and select [Duplicate Tickets].

 

 Duplicating from the Board View 

You can easily duplicate a ticket with the same content directly from the Board view.

  1. Click Tickets > Board in the side menu.
  2. Click the [スクリーンショット 2026-03-23 172016(three-dot)] icon in the top right corner of the ticket panel you want to duplicate, then select [Duplicate Ticket].

 

Duplicating from the Gantt Chart View

You can copy and paste entire rows while checking your schedule.

  1. Click Gantt Chart in the side menu.
  2. Right-click the title of the task you want to duplicate, or hover over the row and click the [スクリーンショット 2026-03-23 172016(three-dot)] icon that appears on the right, then select [Copy].
  3. Open the menu in the row where you want to paste the task, and click [Paste Below].

💡 Handy Shortcut Keys

The Gantt Chart view also supports keyboard shortcuts for copying and pasting.

  • Copy: Ctrl + C (Cmd + C for Mac)
  • Paste: Ctrl + V (Cmd + V for Mac) 
Simply select a row and press the keys to speed up your scheduling workflow.

What gets copied (Carried over)

  • Title: To prevent confusion, the title of the newly duplicated task will automatically be saved as follows:
    • Example: Copy of [Existing Task Title]
  • Basic Information: Task category, assignee, etc.
  • Custom Fields: Values of each custom field.
  • Subtasks: If the task has a parent-child relationship (subtasks), the behavior depends on whether you check the Copy subtasks checkbox: 
    • Checked: All subtasks under the parent task will be duplicated together.
    • Unchecked: Only the parent task (selected task) will be duplicated independently; subtasks will not be carried over.

What does NOT get copied (Not carried over)

  •  Common to all ticket classification
    • Comments
    • Change history (Activity log)
  •  Bug ticket classification only 
    • Planned investigation start date
    • Planned investigation end date
    • Actual investigatioin start date
    • Actual investigatioin end date
    • Investigation approval date
    • Planned workaround start date
    • Planned workaround end date
    • Actual workaround start date
    • Actual workaround end date
    • Workaround approval date
    • Planned fix start date
    • Planned fix end date
    • Actual fix start date
    • Actual fix end date
    • Fix approval date
    • Investigation approver
    • Workaround approver
    • Fix approver