Are there any limits on the size or number of files that can be attached to a ticket?

1. File Size Limit per File
Files exceeding 50MB cannot be uploaded. An error message will appear as soon as you select a file over this limit.

2. Number of Attachments per Ticket
There is no limit on the number of files you can attach to a single ticket.

3. Impact on Performance
By default, when you open a ticket detail page in PROEVER, the system only retrieves metadata such as "File Names." It does not download the actual file or generate thumbnails at that stage. The file data is only fetched when you click the "Preview" or "Download" button. Therefore, performance impact varies depending on the situation:

• • Many small files:
    Since each attachment adds a line to the list, a very large number of files may slow down the page rendering speed.

  • Large file sizes:
    Since files are not pre-loaded, large file sizes will have little to no impact on the initial page loading speed.