--- title: Import ticket data via CSV (Create / Update / Delete) description: We will explain how to bulk-register tickets in Agile. --- [Skip to content](https://help.proever.com/en/ajile-importing-ticket-data#main-content) - [English](https://help.proever.com/en/ajile-importing-ticket-data) - [Japanese](https://help.proever.com/ja/ajile-importing-ticket-data) English Show submenu for translations [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png)](https://help.proever.com/en) Open main navigation Close main navigation - - [English](https://help.proever.com/en/ajile-importing-ticket-data) - [Japanese](https://help.proever.com/ja/ajile-importing-ticket-data) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [PROEVER Help Page](https://help.proever.com/en) 2. [Basic Usage(Agile)](https://help.proever.com/en/basic-usageagile) 3. [Ticket Management](https://help.proever.com/en/basic-usageagile#ticket-management) # Import ticket data via CSV (Create / Update / Delete) ## This section explains the procedure for importing ticket categories (Tasks, Issues, Bugs, Stories, etc.) via CSV.  Only users with an Innovator or Leader license can import ticket data via CSV.  1. In the side menu, click \[Tickets\] \> \[List\]. ![](https://help.proever.com/hs-fs/hubfs/image-png-Aug-25-2026-08-15-23-9819-AM.png?width=174&height=259&name=image-png-Aug-25-2026-08-15-23-9819-AM.png) 2. Click the \[…\] (three-dot) icon next to \[Add New\] in the upper-right corner of the screen, then select \[CSV Import\]. ![](https://help.proever.com/hs-fs/hubfs/image-png-Aug-25-2026-07-09-18-4186-AM.png?width=551&height=127&name=image-png-Aug-25-2026-07-09-18-4186-AM.png) 3. In the \[CSV Import\] dialog that appears, click \[Download Sample\] to download the CSV template. ![](https://help.proever.com/hs-fs/hubfs/image-png-Aug-25-2026-07-05-28-1195-AM.png?width=495&height=269&name=image-png-Aug-25-2026-07-05-28-1195-AM.png) 4. Edit the CSV file according to the input rules*, then drag and drop it into the \[Drag and drop a file here\]*\* area. ![](https://help.proever.com/hs-fs/hubfs/image-png-Aug-25-2026-07-05-48-2270-AM.png?width=495&height=269&name=image-png-Aug-25-2026-07-05-48-2270-AM.png) 5. Once the CSV file has been validated, click \[Run Import\]. ![](https://help.proever.com/hs-fs/hubfs/image-png-Aug-25-2026-07-19-55-1313-AM.png?width=495&height=269&name=image-png-Aug-25-2026-07-19-55-1313-AM.png) 6. In the \[Start Import\] dialog that appears, click \[Yes\]. ![](https://help.proever.com/hs-fs/hubfs/image-png-Aug-25-2026-07-20-18-9264-AM.png?width=494&height=356&name=image-png-Aug-25-2026-07-20-18-9264-AM.png) 7. When the import process is complete, you will receive a notification via the bell icon in the header. ![](https://help.proever.com/hs-fs/hubfs/image-png-Aug-25-2026-08-17-03-6499-AM.png?width=390&height=236&name=image-png-Aug-25-2026-08-17-03-6499-AM.png)    **Input Rules**    Agile ticket CSV file must contain the following information: - ID: Enter an existing ID when updating or deleting a ticket. - Temporary ID: Used as a temporary ID when creating new tickets. It can also be used for parent-child and related ticket references. - Delete: To delete a ticket, enter the delete value corresponding to the current display language. ID is required for delete rows. - ID and Temporary ID: They cannot be entered in the same row. Enter only one of them. - Required fields: Enter Title, Classification, and Status. - Classification: Enter one of "Story", "Task", "Issue", or "Bug". (Epic, Release, and Iteration cannot be created here.) - Subtask: Enter "Task" as the ticket classification. - Status: Enter a status corresponding to the ticket classification. - Priority: Enter one of "Urgent", "High", "Medium", or "Low". - Dates: Enter in YYYY/MM/DD or YYYY-MM-DD format. - Epic / Iteration / Release: Enter the name of an existing Epic / Iteration / Release (not the ID). If the name does not exist in the project, the row is skipped as an error. - Story Point: Enter an integer. - Assignee / Watcher: Enter an email address. - Related Item: Enter an ID or Temporary ID. - Details: Use " " if you want to insert a line break. - Multiple values: In the Watcher and Related Item columns, separate values with "|". - Sample file: Available from "Download a Sample".   **記入例** | Field | Example | Notes | | --- | --- | --- | | ID | 1 | Used to identify the ticket to be updated or deleted. Leave this field blank when creating a new ticket. | | Delete | Delete | A row will be deleted if “削除,” “Delete,” or “delete” is entered. | | Temporary ID | 2 | A temporary ID used to create relationships within the CSV file. Enter an integer that does not duplicate an existing ID. | | Parent Ticket ID | 1 | To create a parent-child relationship between tickets, enter the ID or Temporary ID of the ticket you want to set as the parent. | | Classification | Issue | Enter one of the following: Phase, Deliverable, Task, Issue, or Milestone. | | Title | Create design document | | | Status | Not Started | Enter a status configured for the selected classification. | | Story Point | 2 | Enter an integer. | | Epic | My Page Redesign | Enter the name of an existing Epic. | | Iteration | Create Wireframes | Enter the name of an existing Iteration. | | Release | v2.4.0: Add Payment Methods | Enter the name of an existing Release. | | Assignee Email Address | yamada\_taro@mail.com | Enter an email address. | | Assigned Team | Operations Team | Enter the name of an existing team. | | Planned Hours | 4.15 | Enter a number greater than or equal to 0, with up to two decimal places. | | Actual Hours | 5 | Enter a number greater than or equal to 0, with up to two decimal places. | | Priority | High | Enter one of the following: Urgent, High, Medium, or Low. | | Start Date | 2026/03/09 | Enter the date in YYYY/MM/DD format. | | Due Date | 2026/03/14 | Enter the date in YYYY/MM/DD format. | | Actual Start Date | 2026/03/09 | Enter the date in YYYY/MM/DD format. | | Actual End Date | 2026/03/14 | Enter the date in YYYY/MM/DD format. | | Watcher | sato\_ichiro@mail.com | Enter an email address. | | Created By | - | You may leave this field blank. The system sets it automatically, so any value entered will not be applied. | | Created Date | - | You may leave this field blank. The system sets it automatically, so any value entered will not be applied. | | Updated Date | - | You may leave this field blank. The system sets it automatically, so any value entered will not be applied. | | Details | Sample text | HTML is supported. | | Related Item | 2 | Enter the ID of the ticket you want to specify. |   A maximum of 5,000 records can be imported at one time. ⚠️ If the import fails If an error occurs during the import, see "[Troubleshooting CSV Import Errors](https://help.proever.com/en/user-csv-import-data)". - [Getting Started](https://help.proever.com/en/getting-started) - [Release Notes](https://help.proever.com/en/release-notes) - [Admin Settings](https://help.proever.com/en/admin-settings#main-content) - [User Settings](https://help.proever.com/en/admin-settings#user-settings) - [Program & Project Settings](https://help.proever.com/en/admin-settings#program-project-settings) - [Master Data Settings](https://help.proever.com/en/admin-settings#master-data-settings) - [Workspace Settings](https://help.proever.com/en/admin-settings#workspace-settings) - [Resource Management](https://help.proever.com/en/admin-settings#resource-management) - [Basic Usage (General)](https://help.proever.com/en/basic-usage-general#main-content) - [Master Schedule](https://help.proever.com/en/basic-usage-general#master-schedule) - [Dashboard](https://help.proever.com/en/basic-usage-general#dashboard) - [PROEVER AI](https://help.proever.com/en/basic-usage-general#proever-ai) - [AI Workflow](https://help.proever.com/en/basic-usage-general#ai-workflow) - [Document](https://help.proever.com/en/basic-usage-general#document) - [Integrations](https://help.proever.com/en/basic-usage-general#integrations) - [Settings & Login](https://help.proever.com/en/basic-usage-general#settings-login) - [Basic Usage (WaterFall)](https://help.proever.com/en/basic-usage-waterfall#main-content) - [Ticket Management](https://help.proever.com/en/basic-usage-waterfall#ticket-management) - [Gantt chart](https://help.proever.com/en/basic-usage-waterfall#gantt-chart) - [Risk Analysis](https://help.proever.com/en/basic-usage-waterfall#risk-analysis) - [Basic Usage(Agile)](https://help.proever.com/en/basic-usageagile#main-content) - [Backlog](https://help.proever.com/en/basic-usageagile#backlog) - [Ticket Management](https://help.proever.com/en/basic-usageagile#ticket-management) - [Release](https://help.proever.com/en/basic-usageagile#release) - [Epic](https://help.proever.com/en/basic-usageagile#epic) - [Iteration](https://help.proever.com/en/basic-usageagile#iteration) - [FAQ](https://help.proever.com/en/faq#main-content) - [General](https://help.proever.com/en/faq#general) - [Permissions](https://help.proever.com/en/faq#permissions) - [Features（Common）](https://help.proever.com/en/faq#featurescommon) - [Features（AI）](https://help.proever.com/en/faq#featuresai) - [Feature（Water Fall）](https://help.proever.com/en/faq#featurewater-fall) - [Feature（Agile）](https://help.proever.com/en/faq#featureagile) - [Troubleshooting](https://help.proever.com/en/troubleshooting) - [Notification](https://help.proever.com/en/notification) [![PROEVER](https://help.proever.com/hs-fs/hubfs/help_logo_257_62-1.png?width=257&height=62&name=help_logo_257_62-1.png "PROEVER")](https://help.proever.com) [個人情報保護方針](https://www.msols.com/personal/) / [外部送信ポリシー](https://www.msols.com/external/) Copyright © Management Solutions Co., ltd.,